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Natalie Cooper

Business Operations Manager

+1 (415) 555 0142|natalie.cooper@example.com|Portland, OR|linkedin.com/in/natalie-cooper-ops

Business operations manager with nine years in distribution and professional services, covering process design, vendor contracts and team planning. Runs the quarterly operating review and the annual cost-saving programme.

WORK HISTORY

Business Operations Manager — Harlow Distribution, Portland, OR, Apr 2021-Present

•Lead operations for four depots with 120 staff, reporting the monthly service, cost and safety position to the regional director.

•Ran a process review of order handling that cut average dispatch time from 36 to 22 hours.

Operations Analyst — Harlow Distribution, Portland, OR, Jun 2017-Mar 2021

•Built the depot performance dashboard used in weekly management meetings, replacing four manual spreadsheets.

•Modelled the business case for a new routing system that reduced annual mileage by 9%.

EDUCATION

Bachelor of Science IN BUSINESS ADMINISTRATION — Oregon State University, 2012 - 2016

SKILLS

•Process improvement

•Operations planning

•Vendor management

•Cost control

•Excel and Power BI

•Team leadership

•Health and safety compliance

•Stakeholder reporting

•Forecasting

•Contract review

CERTIFICATIONS

•Lean Six Sigma Green Belt — IASSC, 2021

•Certified Associate in Project Management (CAPM) — Project Management Institute, 2019

LANGUAGES

•English — Native

Natalie Cooper

Business Operations Manager

+1 (415) 555 0142|natalie.cooper@example.com|Portland, OR|linkedin.com/in/natalie-cooper-ops

WORK HISTORY

Business Operations Manager — Harlow Distribution, Portland, OR, Apr 2021-Present

•Lead operations for four depots with 120 staff, reporting the monthly service, cost and safety position to the regional director.

•Ran a process review of order handling that cut average dispatch time from 36 to 22 hours.

Operations Analyst — Harlow Distribution, Portland, OR, Jun 2017-Mar 2021

•Built the depot performance dashboard used in weekly management meetings, replacing four manual spreadsheets.

•Modelled the business case for a new routing system that reduced annual mileage by 9%.

EDUCATION

Bachelor of Science IN BUSINESS ADMINISTRATION — Oregon State University, 2012 - 2016

SKILLS

•Process improvement

•Operations planning

•Vendor management

•Cost control

•Excel and Power BI

•Team leadership

•Health and safety compliance

•Stakeholder reporting

•Forecasting

•Contract review

CERTIFICATIONS

•Lean Six Sigma Green Belt — IASSC, 2021

•Certified Associate in Project Management (CAPM) — Project Management Institute, 2019

LANGUAGES

•English — Native

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Personal Info

WORK HISTORY

EDUCATION

SKILLS

CERTIFICATIONS

LANGUAGES